Frequently Asked Questions
Before placement
Is your service confidential?
Our company guarantees your complete anonymity and confidentiality. In order to be able to provide our services and for the purposes of verification, we need to know some basic information about you, including your full name, address, etc. You can rest assured that we will on no condition share these details with any third party. For more, view our Privacy Policy.
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How can I place an order?
You can make an order on this website with just a few clicks! Once you hit the Order Now button, you will be redirected to the order form. There, you will need to fill in details about your paper. Please try to be specific in order to exclude any miscommunication. You will then need to create a new account or sign in to your existing account and make a payment. Please note that the writer will start writing your document as soon as you make the payment.
Is it safe to pay on this website?
The security of payment transactions is guaranteed by the fact that all the payment procedures go through secure and trusted online systems, such as PayPal, for example. Please note that only these services receive the full details of your payment transaction and that we only get your basic info, such as your first and last names, the last four digits of your card, etc. This transparent payment method allows us to create an additional level of security.
When do I need to make a payment? Before or after I see the work?
Absolutely all our services should be paid before the writer is assigned. We need to be sure that the writer will get paid for the work he did and time spent on it.
I uploaded all paper details. Have the writer started working on my assignment?
Since our services are pre-paid, we will start searching for the writer experienced on your subject right after we see that the payment has been successfully made. When the writer is assigned, you will see the status in your control panel change to “Writer Assigned”.
I need to complete an assignment online. Can you do it for me?
In this case you will be asked to upload those online tests, such as multiple choice questions or problem solving, so that we could complete it offline. As stated in our Terms of Use policy, we do not login any online systems even if you provide us with the logs.
Are you focused on editing only? What else types of works can you do for me?
Editing is not the only service we provide. Apart from it, our writers are experts in writing from scratch as well. They are true professionals when it has to do with writing on any subject and topic no matter what the type of work is – essay, article, review, business presentation, or dissertation. If you need to complete any specific type of work, just contact our Customer Support Representative and we will find the writer ideal for your order.
Will I get a refund if something goes wrong?
We are committed to delivering high-quality writings and provide you with a number of guarantees to back up this promise. Money back guarantee is one of the policies that allows you to be absolutely sure that if there's anything you're not satisfied with, you can always get your money back. Or you can have your paper revised for FREE. In either case, the choice is yours. For more information, view our Money Back Guarantee and Refund Policy.
What are the factors that influence the price formation?
The price you pay for the order is mainly based on three factors: the service package, the number of pages and the turnaround time. We are sure that our pricing policy is capable of meeting the needs of anyone who requires professional writing services. On the one hand, you have your paper written by some of our best writers online. On the other hand, our service is reliable and affordable. You can see our prices on the Prices page.
Do you offer discounts?
We provide a number of discounts for our customers convenience. You can have discounts both through our website or from our emails with offers. In order to pay less for your order, simply address your request to our Customer Support Representatives for a discount code. For more information, see the Prices page.
What is the difference between TOP writer and Regular writer?
While all of our writers are real professionals and can spot any error in your document, some are better than others. The TOP writer optional extra available in the order form ensures that you will work with an experienced writer who has earned the TOP status thanks to his or her high level of commitment and a large number of completed orders. This option will increase the total price for your written document, unlike the Regular writer, which still guarantees that you will be able to improve your paper significantly.
What does the option “My previous writer” mean?
Sometimes it is easier to work with someone who has previously written papers for you. We provide you with such an option. You can take advantage of this feature by simply entering the ID of your previous writer in the order form. Please note that in cases of short deadlines we cannot guarantee the availability of your writer, which is why this optional extra is available for turnaround times of 2 days and more.
I need a title page and a reference page for my work. Are they included in the total cost?
Yes, they are! We try to make your experience with us as beneficial as possible. This is why you get title and reference pages at no cost at all.
Can you prepare a table of contents/outline for my paper?
Sure! If you need it, you can add a Table of contents/Outline extra in your control panel on the order page or ask our Customer Support Representative to add it for you.
After placement
Who can write my paper?
We have many talented and attentive advanced academic degree holding graduates from around the world. To ensure the maximum results and availability of various kinds of written standard English, we have managed to find professional writers from such English-speaking countries as the UK, Canada, Australia, New Zealand and the USA. The stringent selection process we have developed ensures that only the best candidates will get a chance to write a paper for you. Since we have specialists from various walks of life and different fields, we are sure they will be able to deliver impeccable results well before the specified deadline.
How can I communicate with the writer assigned to my paper?
Communicating with your writer is a simple process, which is done via the messaging system in your personal account. Simply log in, locate your order and find the Messages section. For security reasons, this is the only way of communication with your author.
What happens if I don't like my paper?
Though the cases when our clients are unsatisfied are rare, we provide all our customers with three revisions. What it means is that if not all your requirements have been met, we will revise your paper three times – for FREE! Revision is possible both before and after you approve your order. For more information, see our Revision Policy.
What will be the format of my paper?
We can write your document from scratch in one of the following styles:
- APA
- Chicago/Turabian
- MLA
- Harvard
- and others
Feel free to specify your desired format in the paper details.
By default, if you have no specifications as for formatting, the paper will be double spaced 12pt Arial font with 1 inch margins. Regardless the format you choose, all the pages will be double spaced. Average page usually contains 275 words.
When can I expect my paper to be finished?
Timely delivery of your order is one of our guarantees, and we will finish working on your document as soon as you need it. Simply choose a time frame in the order form. Please note that the deadline you specify is true for the first draft of your document, the one you will be asked to either approve or send back to us for a revision. In case of revisions, we will need to work out a new deadline.
Will you email me my order?
We will send you a notification when your document is ready. In order to download your paper, you will need to approve the watermarked preview version of your document. We can only email you the final version of your paper. To have it delivered to your mailbox, click “Send final to email” button.
What should I do if I forget my password?
You can quickly restore access to your personal account using the Reset Password link found on the sign in page. The reset password link will be sent to your email, so make sure you remember your email address!
Please let us know if you still have any questions. If you are ready, you can place an order right now.